Look after the agreed system.
Scheduled checks, covered maintenance and a service review, within a named system boundary and an explicit allowance.
Keep the result useful.
Keep the boundaries clear.
After delivery, choose the support your system actually needs. Care is a separately agreed service, not a requirement for receiving the original project result.
Keep ownership understandable.
A clear contact route, useful operating notes and a routine for deciding what needs attention next.
Scope the next capability.
New environments, integrations and substantial features become separately agreed changes or projects.
Coverage we can actually agree.
The current offer is scheduled, bounded and non-emergency. Broader business-hours or emergency coverage requires confirmed staffing and a separate agreement. No 24/7 service is currently promised.
Price, service windows, allowance, covered work and response expectations are defined in the proposal. The proposed payment default is monthly in advance.
A smaller first step
Start a conversation What needs looking after?
Start with the system, its users and the responsibilities you would like to delegate.